Windshield Replacement Phoenix F.A.Q

1. Can I choose the company that replaces or repairs my auto glass?
Yes. As the policyholder you have the right to choose the glass company that you prefer. Some insurance companies try to persuade you to use certain shops saying they are the approved vendor, Perfection Auto Glass is approved by all major insurance companies.

2. Does my insurance cover auto glass?
There are 3 main types of automobile insurance – comprehensive, collision and liability. Auto glass generally falls under comprehensive coverage. If you have full coverage this is considered comprehensive coverage. If you are unsure of your coverage or deductible one of our insurance specialists would be happy to determine this for you before a job is scheduled.

3. Will filing an auto glass claim affect my insurance policy?
In most cases, insurance companies will not count auto glass damage as a claim on your policy. If you are unsure, one of our insurance specialists will be happy to assist you.

4. Do I need to contact my insurance company or agent before I contact Perfection Auto Glass?
No. Our insurance specialists are experts at verifying coverage, filing the claim, and handling all the paperwork. Our insurance specialists will contact your insurance company and submit the claim on your behalf.

5. Will you install auto glass that is the same quality that I have in my vehicle right now?
Yes. Perfection Auto Glass uses only manufacturer approved replacement glass and parts. This helps the vehicle perform as the manufacturer intended.

6. Can my windshield be repaired?
Our first objective is to repair your windshield if possible. But if the damage is larger than a quarter or is in the driver’s line of sight, replacement is generally the only solution.

7. Who warranties the auto glass replacement/repair on my vehicle?
Perfection Auto Glass. We offer a lifetime workmanship warranty on all glass installations.

8. Can you replace my door glass, back glass or other auto glass on my vehicle?
Yes. We are a full service auto glass replacement company. Door glass, back glass, quarter glass, etc.

9. How long will it take to replace my windshield?
Generally speaking, most vehicles’ glass can be replaced in 1 hour.

10. If it is inclement weather, can my windshield be replaced?
We can still provide great mobile service if you can provide shelter from the inclement weather such as a carport, garage, parking garage etc. If this is not possible we can simply reschedule your appointment.

11. What is O.E.M glass?
O.E.M. stands for Original Equipment Manufacture. This means that the glass meets the original specifications for safety and quality as the glass that it came with from the factory.

Windshields may look simple, but they are actually made from two pieces of glass that are bent in a very precise way. If the windshield does not meet the exact specifications of the manufacturer, it will not fit precisely in your car.
The best way to assure exact fit is to use a windshield produced from a fixture engineered to manufacturer specifications. O.E.M. glass is your assurance that this has occurred.

12. I have a crack or ding in my windshield- is it really important that I fix it right away?

Yes! It’s important for two reasons:

A. If the ding is small it may be repairable. That means Perfection Auto Glass can “mend” the break without replacing your entire windshield. Repairing your windshield typically takes less than 30 minutes.

Best of all, in most cases, your insurance company will waive the deductible on repair service, so it’s free to you! But the longer you let the damage remain without having it fixed, the more dirt and debris will collect in the break; and the more the break will spread. If it gets too big, it’s very likely that a replacement will be necessary.

B. The second reason to have a damaged windshield fixed is for your own safety. The windshield is more than just a “shield” from wind and road dirt, it’s an important structural element of your car. It helps keep you and your passengers in the car in a front impact accident, and keeps your car’s airbag in the optimum position so it can function as designed. If your windshield is weakened due to damage, it could be dangerous to you and your passengers in the event of an accident. Also, damaged glass may cause optical impediments when driving, particularly at night, which is a significant safety hazard.

13. What’s the difference between my windshield and the other glass in my car? Isn’t glass just glass?

No. There’s a very important difference between your windshield and the rest of the glass in your car.

Your windshield is made of LAMINATED SAFETY GLASS. What makes it unique is its special construction, designed to offer optimum safety in the event of a crash. LAMINATED SAFETY GLASS is made up of two pieces of glass, with a thin layer of vinyl sandwiched between them. The three pieces are laminated together by applying heat and pressure in as special oven called an autoclave.

When a small object strikes a piece of safety glass, often only the outer layer stuck breaks. This is what makes windshield rock chip repair possible.

In a more severe impact, the glass “shatters” but usually does not fly apart. The broken pieces of glass generally adhere to the vinyl inner lining. LAMINATED SAFETY GLASS also acts as a barrier to objects moving inside the vehicle.

The side and rear windows are made of TEMPERED GLASS. As the name implies, the glass has been “tempered”, i.e., put through a special process where it is heated, then rapidly cooled. This “tempering” process makes the glass many times stronger than un-tempered glass of the same thickness.

Upon impact, TEMPERED GLASS is designed to disintegrate into small pieces of glass about the size of rock salt. There should be no large, jagged pieces of glass to injure the driver or passengers. However, the force necessary to break a piece of tempered glass is considerably more than an un-tempered piece.